Mission, Vision, Goals

Mission statement

To provide 911 services and public safety radio communications with a professional, courteous and well trained staff that consistently does the right thing at the right time for the right reason.

In furtherance of our mission, we are committed to:   

• Continuous improvement through professional development.
• The highest standards of integrity and customer service.
• Accountability for performance and conduct.

Vision

To serve and support the public safety communications needs of our stakeholders in the most efficient and responsive manner possible.

General Goals and Objectives

Administrative

• Manage the fiscal, capital, information and personnel resources with efficiency.
• Retain appropriate staff for department operations.
• Educate stakeholders by enhancing Public Education and involvement in the community.
• Continue assessment of data evaluation program and provide monthly dashboard reports to stakeholders.
• Continue review of the Communications Center's Standard Operating Procedure/ Standard Operating Guidelines (Operations Manual), update as necessary.

 Operational

• Develop and maintain positive relationships with the stakeholders that we serve.
• Provide a pleasant and efficient work environment.
• Promptly respond to calls for service and other stakeholder needs.
• Promote consistency in all processes.
• Ensure compliance with National/Industry Standards: NFPA 1221 and NENA Call Answering Standard/Model Recommendation.
• Continue to provide both hands on and classroom environment training to ensure proficiency of all communications personnel.

 Technical

• Constantly explore technological advances.
• Upgrade systems and equipment necessary to enhance the services that we provide.
• Explore partnerships related to technology and other organizational needs.
• Continue communications site operations and maintenance program.