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1. When should I call 911?

• To report a fire.
  
• To stop a crime in progress.
  
• To save a life.

2. What questions will 911 dispatchers ask?

• What is happening?
  
• What is the location of the incident?
  
• What is your current location?
  
• Are there any injuries?
  
• What is your name?
  
• What is your phone number?

3. What if I call 911 by mistake?

If you mistakenly dial 911, please do not hang up. Your information still shows up on our screens. If you are not on the line when the operator answers, they will call you back. We may have to send a police officer to your home to make sure there is not a problem. Time spent calling back or dispatching emergency personnel to check on you because of hang-ups on the 911 line wastes resources and it takes away from the people who truly do need help.

4. When should I use the Non-Emergency number?

970-879-1110 is our non-emergency number which you can dial 24 hours a day in Routt County for non-emergency help. Using the non-emergency number keeps 911 available for true emergencies.

Some examples of times when you should call 970-879-1110 are:

• Your house or car was broken into yesterday.
  
• Your runaway child has returned home.
  
• You need to add additional items to the burglary report you made last week.
  
• Your car was stolen sometime overnight.
  
• Someone stole your bike while you were at school.